Robust IT service management (ITSM) software is a foundational tool for many organizations. The design, creation, delivery, support, and end-to-end management of technology services affects nearly every aspect of organizational life, and is key to operational success. Sifting through the available software to find a good fit is a tall order, particularly in the diverse and constantly changing ITSM market. Your organization’s scale and unique requirements are the key to determining what will be the best tool for you. While the conventional RFx process is designed to help you find the right fit, it is only as successful as the quality of your RFI or RFP.
At Popcorn RFP, our aim is to help guide you through your next ITSM software purchase so that finding the right software on the market for your organization is as quick and easy as possible. Our specially designed ITSM kernel reminds you of the latest relevant software functionality, and includes the industry-specific language and terminology you’ll need for your purchasing document – saving you time and energy at every step.
Check out how we can help in practice. When you get to work in our ITSM kernels, you’ll be prompted to reflect on your goals in making a software purchase. To get you started, we provide a hint to consider objectives like providing a “single pane of glass” view into all project, facilities, incident, change and knowledge management activities throughout the IT organization, or implementing new ITIL-compliant processes, tools, and best practices.
Next, the kernel prompts you to consider your system requirements at a detailed level. You might be after any number of things – from incident management, reporting, surveying, online collaboration, all of the above, or something else entirely. To help you get started in listing your considerations, we include some key functionality to consider.
Because every organization is unique in size, maturity, and aims, having the ability to customize your software to work for you is likely important for your organization. Popcorn RFP prompts you to list any unique options or features you’d like to have – from report customization to ease of configurability.
The process of looking for new software – especially software as wide-reaching as ITSM – can be daunting. While there are a ton of great tools on the market, not every piece of software is a great fit for every organization. Popcorn RFP helps take the guesswork out of the purchasing process so that you don’t have to reinvent the wheel just to hone in on the right tool for you. Give it a try for free and let us know how we can further support your purchasing process!